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Q: What does On-Hold mean when I check the status of my
order?
A: On-Hold simply means that one
or more of your items is on backorder, and your credit card has not been
charged.
Q: How long will it take for me to receive my order once it
ships?
A: Generally orders shipped from
us on a parcel carrier such as UPS will arrive in 3-5 business days. Orders
shipped from us via freight-line usually arrive in 5-7 business days.
Q: How can I cancel my order?
A: If you would like to cancel
your order before it ships all you need to do is email us or call with your name
and the order number. If you need to cancel your order after it ships you can
refuse the delivery, but please contact us with your intention to do so.
Q: If I cancel my order, will I incur a restocking fee?
A: In the event that you cancel
your order before it ships you will not be charged a restocking fee. If you
cancel your order by refusing delivery, or by accepting delivery and returning
it within 30 days you will incur a 10% restocking fee. Orders returned after 30
days will incur a 20% restocking fee.
Q. If my order is On-Hold or is cancelled because it cannot
be fulfilled, will I receive a telephone call?
A: No, in most cases you will
receive an email containing such information. Because we deal with such a high
volume of customers on a daily basis, we find email to be the most efficient
means of communication.
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